PRIVACY AND COOKIES POLICY
OUR PRIVACY POLICY AT A GLANCE
1. WHO WE ARE
We are Alluvium, and we are responsible for processing and protecting your personal data
when you interact with our website, social media, or services.
2. WHAT WE USE YOUR DATA FOR
We use your data to manage your orders, provide customer support, improve your
experience, and (if you choose) send you updates and promotions.
3. WHY WE USE YOUR DATA
We process your data mainly to fulfill our contract with you (e.g., delivering your order),
comply with legal obligations, and improve our services. In some cases, we rely on your
consent (e.g., marketing).
4. WHO WE SHARE YOUR DATA WITH
We share your data only with trusted service providers (such as delivery companies,
payment providers, and website tools) who help us operate our business.
5. YOUR RIGHTS
You have the right to access, correct, or delete your personal data, and to object to certain
uses of your data.
We encourage you to read the full Privacy and Cookies Policy below to understand how we
use your personal data and your rights.
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BEFORE YOU START…
• This Privacy and Cookies Policy applies to all interactions with Alluvium, including:
o Our website
o Social media platforms
o Customer service channels
• We are committed to transparency and clarity in how we handle your data.
• When we refer to our Platform, we mean:
o Our website
o Any future mobile application
o Any official Alluvium digital channels
1. WHO IS RESPONSIBLE FOR YOUR DATA?
The data controller is:
Alluvium
Email: [alluviumeg@gmail.com]
Phone: [+201500171488]We are responsible for how your personal data is collected, used, and protected.
2. WHY WE PROCESS YOUR PERSONAL DATA
Depending on how you interact with us, we may process the following data:
• Identity data (name, email, phone number)
• Order and transaction data (purchases, returns, SKUs, sizes, colors)
• Payment-related data (processed securely via third parties)
• Browsing and device data
• Preferences (shopping behavior, product interests)
We process your data for the following purposes:
1. To Manage Your Orders
We process your data to:
• Confirm and deliver your orders
• Process payments
• Handle returns and exchanges
• Send order updates
2. Customer Support
We use your data to:
• Respond to inquiries
• Resolve issues related to orders or products
3. Marketing (With Your Consent)
We may use your data to:
• Send promotions, offers, and updates
• Recommend products based on your preferences
You can unsubscribe at any time.
4. Improve Our Platform
We analyze data to:
• Improve website performance
• Enhance user experience
• Optimize product offerings
5. Fraud Prevention & Security
We may process your data to:
• Detect and prevent fraud
• Protect both you and our business
3. LEGAL BASIS FOR PROCESSING YOUR DATA
We process your data based on:
• Contractual necessity → to complete your orders
• Legal obligations → for compliance (e.g., invoicing)
• Legitimate interest → improving services and preventing fraud
• Consent → for marketing and optional features4. HOW LONG WE KEEP YOUR DATA
We retain your data only as long as necessary:
• Orders → until completion + legal retention period
• Customer support → until issue is resolved
• Marketing → until you unsubscribe
• Analytics → anonymized over time
5. DO WE SHARE YOUR DATA?
We only share your data when necessary with:
• Payment providers
• Shipping and logistics partners
• Website hosting and analytics providers
• Marketing tools (if applicable)
We do not sell your personal data.
6. YOUR RIGHTS
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent (e.g., marketing)
• Object to certain data processing
To exercise your rights, contact us at:
[alluviumeg@gmail.com]
7. THIRD-PARTY DATA
If you provide data of another person (e.g., shipping to someone else), you confirm that:
• You have their permission
• They are aware of this Privacy Policy
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes through
our Platform.
9. INFORMATION ABOUT COOKIES
What are cookies?
Cookies are small text files stored on your device to improve your browsing experience.
Types of cookies we use:
1. Necessary Cookies
Required for website functionality (cart, checkout)
2. Functional Cookies
Remember your preferences (language, settings)
3. Analytics CookiesHelp us understand user behavior and improve performance
4. Marketing Cookies
Used to show relevant ads (if applicable)
How we use cookies
We use cookies to:
• Enable website functionality
• Improve performance
• Analyze traffic
• Personalize your experience
Managing cookies
You can:
• Disable cookies in your browser
• Adjust cookie preferences on our website
Note: Disabling cookies may affect some features.
