1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, sales periods, or high-demand seasons, processing times may be slightly extended.

• Customers will receive an order confirmation email once the order is successfully placed.

• A shipping confirmation email with tracking information will be sent once the order has been dispatched.

2. Shipping Locations

Alluvium currently ships across:

• Egypt

• GCC Countries

• Selected International Destinations

Shipping availability may vary depending on the destination and courier coverage.

3. Estimated Delivery Times

Egypt

• Core Metros (Cairo, Giza, Alexandria, Delta): Next-day delivery

• Canal Cities: 2–3 business days

• Upper Egypt: 2–4 business days

GCC Countries

• Estimated delivery: 5–10 business days

International Orders

• Estimated delivery: 7–14 business days

Please note that delivery timelines are estimates and may vary due to customs clearance, courier delays, weather

conditions, or peak seasons.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

• Delivery location

• Order size and weight

• Shipping method selected

Any applicable customs duties, import taxes, or additional international fees are the responsibility of the customer

unless otherwise stated.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS, depending on the contact information

provided during checkout.

Customers can track their shipment status directly through the courier service.

6. Failed Delivery Attempts

If a delivery attempt fails due to:

• Incorrect shipping information

• Customer unavailability

• Refusal to accept the package

The courier shall attempt re-delivery or return the package to us.

Additional shipping fees may apply for re-shipment requests.

7. Delayed or Lost Shipments

While Alluvium works closely with its shipping partners to ensure timely delivery, unexpected delays may occasionally

occur.

If your order is significantly delayed, missing, or appears lost:

• Contact our support team with your order number.

• We will investigate the issue with the shipping provider.

• Resolution timelines may vary depending on the courier investigation process.Alluvium is not responsible for delays caused by customs, natural events, or circumstances beyond our control.

Claims related to lost shipments must be submitted within 14 days from the expected delivery date.

8. International Customs and Duties

International orders may be subject to customs inspections, import duties, and taxes imposed by the destination

country.

These charges:

• Are determined by local customs authorities

• Are not included in the product or shipping price unless specified

• Must be paid by the customer upon delivery if required

Alluvium is not responsible for customs-related delays.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Alluvium is not liable for:

• Orders delivered to incorrectly entered addresses

• Delays caused by incomplete shipping details

• Additional fees resulting from address corrections

10. Pre-Orders & Made-to-Order Items

Certain products may be offered as:

• Pre-orders

• Limited releases

• Made-to-order items

Estimated production and shipping timelines for these items will be clearly communicated on the product page.

Orders containing pre-order items may ship once all items are available unless stated otherwise.

11. Contact Us

For shipping inquiries, delivery support, or order assistance, please contact Alluvium Customer Support:

• Email: [alluviumeg@gmail.com]

• Phone/WhatsApp: +201500171488

Business Hours: Sunday to Thursday | 9:00 AM to 5:00 PM (GMT+2)

We appreciate choosing Alluvium and remain committed to delivering a seamless, premium, and reliable experience

from checkout to final delivery.